Privacy Policy

1. Information We Collect

We may collect personal information that you provide directly to us when you use our website, request an estimate, contact us, or communicate with us.

• your name
• email address
• phone number
• service address
• ZIP code
• details about your home, office, or requested cleaning service
• photos, videos, or notes you send for an estimate
• any additional information you choose to provide through our forms, WhatsApp, or email

We may also collect certain information automatically when you visit our website, such as your IP address, browser type, device type, operating system, pages visited, date and time of visits, referring pages or websites, and interactions with our website, forms, or ads.

2. How We Use Your Information

We may use your information to:

• respond to your questions or requests
• provide cleaning estimates
• communicate with you about appointments or services
• follow up on estimate requests
• improve our website and customer experience
• measure the performance of our marketing and advertising
• maintain the security and operation of our website
• comply with legal obligations

3. Cookies, Tracking Technologies, and Pixels

Our website may use cookies, pixels, and similar technologies to improve site functionality, understand how visitors use our website, and measure the effectiveness of advertising.

We currently use tools such as:

• Meta Pixel
• WhatsApp click-to-chat
• website forms
• reCAPTCHA, if enabled on our forms, to help prevent spam and abuse

These technologies may collect information about browsing behavior, device activity, and interactions with our site. You can usually manage cookies through your browser settings. If cookie controls are made available on our website, you may use those controls as well.

4. How We Share Information

We do not sell your personal information.

We may share your information only when reasonably necessary with:

• website hosting providers
• website support providers
• form processing tools
• Meta or related ad and measurement tools
• spam prevention and security tools such as reCAPTCHA
• communication tools such as WhatsApp
• legal authorities when required by law or to protect our rights, users, business, or website

5. Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Data Retention

We keep personal information only for as long as reasonably necessary to respond to inquiries, provide estimates or services, maintain business records, resolve disputes, enforce agreements, and comply with legal, tax, or accounting obligations.

When information is no longer needed, we take reasonable steps to delete or securely dispose of it.

7. Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review the matter and delete the information if appropriate.

8. Third-Party Services and Links

Our website may include or connect to third-party services such as WhatsApp, Meta platforms, or other tools that operate independently from us.

We are not responsible for the privacy practices of third-party websites, apps, or services. We encourage you to review their privacy policies separately.

9. Your Choices

You may choose not to provide certain information, but that may limit our ability to respond to your request, provide an estimate, or offer services.

Depending on the situation, you may also contact us to:

• request access to the personal information you submitted
• request correction of inaccurate information
• request deletion of your information, where appropriate
• ask questions about how your information is used

10. Do Not Track

Some web browsers may send “Do Not Track” signals. Because there is no universal standard for how such signals must be interpreted, our website may not respond to all Do Not Track signals.

If we provide cookie preferences or privacy controls on the website, those settings will govern as described in the relevant notice or tool.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will update the “Last Updated” date at the top of this page and post the revised policy on this website.